Designing the way
companies communicate.

Grammarly Enterprise design services Grammarly’s largest and most complex customers.

As a product designer for Grammarly Enterprise, I worked across the evolution of four teams, developing strategy for and designing some of the most influential features to launch for enterprise customers since Grammarly’s inception.

That work included creating custom roles that directly mirror those of a company’s internal hierarchy, an improved billing system for the largest accounts Grammarly opporates, and security features that highlight the importance of privacy in this era of AI.

Custom Roles

For organizations that are large, complex, and have multiple departments and hierarchies, admins want control over the overall administrative experience, but they also need to assign “administrative” permissions to other team members to help manage their accounts. 

We developed Custom roles to highlight Grammarly’s Enterprise-Centric Approach — displaying our commitment to meeting the unique needs of our enterprise customers.

Our
Solution

Add more granularity to the existing RBAC model so that we can increase our capabilities to scale and work with our largest enterprise customers by:

  • Allowing for more fine-grained control over who can access, view, and edit what within the Grammarly Business institution account

  • Reduce the risk of unauthorized changes applied on the Grammarly Business administrative level since users will only have permission to change the Grammarly settings that their assigned and defined by their admins role permits them to.

  • Roles Hub

    Requirement
    Allowing admins to create a custom roles, assign custom roles and manage all the created custom roles.

    Solution
    One, comprehensive page within Account Hub where admins can compare, create, and manage all roles — default and custom —  for their account.

  • Audit & Redefinition

    Permissions audit
    A comprehensive audit of all Account Hub permissions was completed to determine an ideal list of permissions
    to provide to admins when creating custom roles. We redefined existing permissions, added new permissions, and developed a pattern of naming and action that can be applied to all future permissions.

  • Permission Transparency

    Compare
    Provides admins with a view of multiple roles — default and custom — at once, allowing them to better understand existing custom roles and determine which new roles need to be created.

  • Create/Edit + Confirm
    Admins can name, provide comprehensive descriptions and hand pick permissions that align with internal roles, giving them full control over the creation of custom roles all in one modal.

  • Account Hub Profile

    View Permissions
    Allows all users to see what their role can anc cannot not do within Grammarly.

Billing Groups

Large enterprises were struggling to manage thier Grammarly licenses across different departments and cost centers within a single account. 

Budgets for tools like Grammarly are often decentralized, with each department handling its own purchases and invoicing.

The lack of support for these functions complicated enterprise efforts for expansion within a consolidated account due to a cumbersome and manual chargeback and license management process.

Our
Solution

A feature that enables enterprises to assign a cost center attribute to each user, updating it automatically through SSO or SCIM integration with their identity provider and introduce license management through the concept of billing groups, which will allow enterprise admins to associate users with specific internal budgets. With users assignable to only one billing group, it becomes straightforward for admins to distribute purchased seats and monitor license usage across different cost centers, streamlining the renewals, expansions, and chargebacks within enterprise accounts.

Our aim is to provide a scalable solution that supports enterprise growth, enables future billing automation, aligns with common Enterprise SaaS practices, and offers a unique value proposition for our Enterprise SKU.

  • Subscription Section

    Requirement
    Admins will get a ‘dashboard/workspace’ view of the Subscriptions page.

    Solution
    Divide the Subscriptions page into two new pages so that admins have a more holistic, actionable view of how their license is being used.

  • Dynamic Overview

    Provides all the real-time information admins have access to today and allows them to see their license ‘at a glance’ in order to take action quickly if needed.

    Billing groups introduction
    Gives admins an understanding to the how/why and allows them to see precise usage across departments of their organization.

  • Billing Groups

    List page
    A full view into the billing groups that have been created. Admins
    can edit/manage group details, see who is assigned to each group and allocate seats to each group to ensure they get what they need.

    Merge functionality
    Allows admins to further refine billing groups after they have been created by SSO/SCIM to better align with internal structures.

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